Refund policy

Effective Date: May 14, 2026

1. Overview At Cushion Embrace, we stand behind the quality of our products. We offer a 30-day return window for both defective and non-defective products, provided they meet the conditions below.

2. Eligibility for Returns

Timeframe: Returns must be initiated within 30 days of delivery.

Condition: Items must be in new, unused condition with all original packaging and accessories.

Installation Note: Items that have been professionally installed or used (such as massage chairs or adjustable beds) cannot be returned unless a manufacturer defect is confirmed.

3. Damaged or Defective Items If your item arrives damaged or defective:

Reporting: Please notify us within 48 hours of delivery. This allows us to file a claim with the freight carrier immediately.

Evidence: Provide your order number and photos of the damage.

Resolution: We will provide a prepaid return label or arrange a carrier pickup. You will receive a 100% refund or a free replacement.

4. Change of Mind (Remorse) Returns If you wish to return an item for any other reason:

Restocking Fee: A 25% restocking fee applies to all non-defective returns. This fee is deducted from your refund to cover specialized inspection and fulfillment costs.

Return Shipping: The customer is responsible for arranging and paying for return shipping.

Exchanges: There is no restocking fee for exchanges of the same item.

5. How to Start a Return (RMA Required) Do not ship items to our Maryland corporate address. Because we ship from multiple fulfillment centers, you must receive a Return Merchandise Authorization (RMA) and the correct warehouse address.

Email: sam@cushionembrace.com

Phone: 1-571-500-3747

6. Refund Timeline Once the warehouse receives and inspects your return, refunds are issued to your original payment method within 7 business days.