Terms of service

Effective Date: May 14, 2026

1. Overview

This website is operated by Cushion Embrace. Throughout the site, the terms “we”, “us” and “our” refer to Cushion Embrace. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

3. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases.

Updates: You agree to promptly update your account and other information, including your email address (sam@cushionembrace.com for contact), so that we can complete your transactions.

4. Products and Pricing

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

Colors/Images: We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

Errors: We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

5. Returns and Refunds

Your use of our service is also governed by our Return and Refund Policy, which includes:

30-Day Return Window: Items must be returned within 30 days.

Restocking Fee: A 25% restocking fee applies to all non-defective returns.

Condition: Items must be unused, in original packaging, and not have been professionally installed (e.g., massage chairs).

6. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose or to solicit others to perform unlawful acts.

To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

To upload or transmit viruses or any other type of malicious code.

7. Limitation of Liability

Cushion Embrace does not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall Cushion Embrace, our directors, officers, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Maryland, United States.

9. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: sam@cushionembrace.com

Phone: 1-571-500-3747

Address: 22433 Egret Alley Clarksburg, MD 20871, United States