Price Match Guarantee & Lifetime Dealer Support

Effective Date: November 2, 2026

Price Match Guarantee

Cushion Embrace is an authorized CERAGEM dealer. If you find the same CERAGEM unit advertised for less by another authorized United States CERAGEM dealer, we will match it.

What we match. An identical CERAGEM model — same model number and configuration, new, in stock, and available for delivery to your address — advertised at a lower delivered price by another authorized U.S. CERAGEM dealer.

How we compare prices. We compare the total delivered cost, not the sticker price. Delivered price means the product price plus shipping, delivery, in-home setup and any mandatory fees, less any publicly available discount. Every Cushion Embrace order includes free shipping to all 50 states and free white-glove in-home setup — a service most retailers charge $200–$400 for — so those are counted on both sides of the comparison.

How to request a match. Email sam@cushionembrace.com or call 1-571-500-3747 with a link or written quote showing the competitor's price, the model number, current availability, and their delivery and setup terms. The quote must be dated within the last 7 days.

When. Before you place your order, or within 14 days after your unit is delivered. If you have already purchased and we verify a lower qualifying price, we refund the difference.

What we cannot match.

• Unauthorized resellers, and third-party or marketplace listings.
• Used, open-box, refurbished, floor-model, display or clearance units.
• Auction, liquidation, members-only, trade or employee pricing.
• Bundles, trade-in offers or package deals that differ from what we sell.
• Prices resulting from a typographical or pricing error.
• Expired promotions, or prices adjusted by financing terms rather than the cash price.
• Dealers who cannot deliver and set up the unit at your address.

Our response. We will verify your request and reply within 2 business days. If we can match the price, we will. If we cannot, we will tell you exactly why.

Lifetime Dealer Support

As an authorized CERAGEM dealer, Cushion Embrace supports your unit for as long as you own it. That means a direct line to a person, not a ticket queue.

What is included, for the life of your ownership:

• Help with setup, positioning and programme settings.
• Guidance on everyday use, cleaning and maintenance.
• Troubleshooting before you escalate anywhere else.
• Help opening, documenting and tracking a manufacturer warranty claim with CERAGEM.
• Assistance if you move and need help relocating or re-levelling the unit.

What it is not. Lifetime Dealer Support is a service commitment from Cushion Embrace. It is not an extended warranty or a service contract, and it does not replace, extend or alter CERAGEM's manufacturer warranty. Parts, labour and repairs remain governed by that warranty. Support covers the original purchaser and the unit purchased from Cushion Embrace.

Contact

Email: sam@cushionembrace.com
Phone: 1-571-500-3747
Hours: Monday–Friday, 9 AM – 5 PM EST
Address: 22433 Egret Alley, Clarksburg, MD 20871, United States